Question 1

Do I need to pay a deposit?

Accepted Answer

We may require a deposit on high-demand items. The remaining balance is due on delivery. This makes booking with us simple and stress-free.

Question 2

When will my rental be delivered?

Accepted Answer

We typically deliver the day before your event if the item is available. The week of your event, we will confirm with you and provide a delivery time window.

Question 3

How long is the rental period?

Accepted Answer

Our standard rental is overnight. You can enjoy your rental from delivery until pickup the following day.

Question 4

What time do you pick up?

Accepted Answer

Pickup times vary based on our schedule, but we'll coordinate with you to ensure a convenient time. We typically pick up the day after your event.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Cash, Zelle, Cash App, Venmo, and all major credit cards. Payment is collected upon delivery.

Question 6

What happens if there is bad weather?

Accepted Answer

If bad weather is forecasted, you may cancel your rental free of charge before we deliver. Once delivery has been made, all rentals are final and no refunds will be issued. We do not extend rentals due to weather, and we do not offer future discounts or credits for weather-related cancellations after delivery.

Question 7

Do you deliver to parks?

Accepted Answer

We do not offer park deliveries. We deliver to homes, schools, churches, and private properties throughout Dallas County.

Question 8

Do you charge a delivery fee?

Accepted Answer

Delivery fees may apply depending on the event location and distance. We serve Dallas County and many surrounding cities. Customers can provide their event address or ZIP code to receive the delivery cost before confirming their reservation.

Question 9

What areas do you serve?

Accepted Answer

We proudly serve Dallas and surrounding areas including Irving, Garland, Mesquite, Grand Prairie, Carrollton, Richardson, Plano, Arlington, and Farmers Branch.

Frequently Asked Questions

Still Have Questions?